Boil Water Notices

A boil water notice (BWN) has been issued for properties connected to the Millstream North and South (Friday 2 December 2022) water supply schemes.

A BWN remains in place for two properties connected to the Ravenshoe water supply scheme that have received a letter from us regarding ongoing boil water notices.

Residents at these properties must boil water for consumption until further notice.

We are working closely with Queensland Health (QH) to resolve the situation but the BWN will stay in effect until QH is confident there is no public health risk.

Consumption of unboiled water could lead to illness, especially for vulnerable people (e.g. very young, elderly and those with weak immune systems). If you are concerned that you may have been affected by contaminated water contact 13 HEALTH (13 43 25 84), your local doctor or the hospital and advise them about your concerns.

Notify neighbours and other residents who may be affected by this alert.

Sign up for the Early Warning Network to receive email or SMS alerts where there is a disruption to your water service.

See details about your water supply scheme and what we’re doing to improve it.

Bring water to a boil by heating until a continuous and rapid stream of air-bubbles is produced from the bottom of a pan or kettle. Kettles with automatic cut-off switches are suitable and variable temperature kettles should be set to boil. After heating, water must be allowed to cool before using it, and be stored in a clean, closed container for later use.

You should boil all water used for:

  • drinking
  • brushing teeth
  • washing and preparing food or beverages
  • preparing baby formula
  • making ice
  • bathing babies and toddlers.

Unboiled water may be used for:

  • showering and bathing (avoid getting water in your mouth)
  • washing dishes by hand or in a dishwasher
  • washing clothes
  • flushing toilets