Ombudsman

The Queensland Ombudsman investigates complaints about the actions and decisions of Queensland's state and local government agencies or their staff that may be made for the following reasons:

• improper purpose
• irrelevant grounds
• illegal or contrary to law
• unreasonable or unjust
• improperly discriminatory
• based on a mistake of law or fact
• made without giving reasons

As an independent complaints investigation agency, it makes sure that public agencies act fairly and make the right decisions for Queenslanders.

Contact Details

Postal:  GPO Box 3314, Brisbane QLD 4001
Phone:  07 3005 7000 or 1800 068 908 (toll free)
Fax:      07 3005 7067
Email:   ombudsman [at] ombudsman [dot] qld [dot] gov [dot] au
Web:    http://www.ombudsman.qld.gov.au/